Column for March 31, 2011

Every so often, I see some encouraging signs in business. I have been reading about a new day spa that has opened in Selma. Also in our own town, Foodies at Heart has been open for a little over a month and has seen some good success in its opening days, as well as some positive news coverage. I have had the pleasure of dining there with my family for breakfast, lunch, and dinner, as well as to grab an occasional cup of coffee. Keith’s Cookin’ on Ricks Road has picked up the mantle of the town’s barbecue restaurant and has made a great effort at customer service and quality. My family has been eating out most every day as of late because our kitchen has been torn apart for remodeling for several weeks now.

On the flip side, I have run across a bad experience in the search for another automobile. We actually own a second car, but my mother-in-law has borrowed that vehicle and we are most likely never going to see it returned. I have often wondered why she doesn’t just buy a new broom and ride it instead of borrowing our car, but she is family and we love her. Yeah, I love mother-in-law jokes and she knows that I love her dearly.

I had searched for a car online at several automobile sales web sites and found one or two cars at one particular local, independent used car dealership. I checked out the car I had in mind. It seemed to be in good shape. It looked nice, was clean, and was about what we wanted for a second car that would be seldom used. Considering our family needs and our upcoming activities, it seemed a perfect fit. But I wanted to do my homework before buying.

I checked the three major web sites that offer used vehicle appraisals and retail values. All looked good. I then took the vehicle to my mechanic, and I am glad that I did. The car, though the dealer claimed that it had a clear title and collision history, was obviously damaged from a wreck. Either the dealer was hiding something or the vehicle history report was lacking in details. My mechanic showed me a broken bumper held on by duct tape and bungee cords, frame damage, leaking freon in the air conditioner, and several other things unseen at first glance. My mechanic saved me from a costly mistake.

I compare that to two dealerships I have also visited. Both had an eager to help manager who was very accommodating. Both had at least one vehicle that really interested me. One had a cheaper car that was probably a good deal, and although I liked the sedan, it was probably something less than first choice. The other dealership had four cars of interest to me, one of which we may end up purchasing. The manager there was friendly, up front, and encouraged me to take the vehicle to my mechanic for an inspection prior to purchase and offered a 30 day guarantee on his vehicles.

When I was contemplating a used vehicle, I had figured that I might find a decent, perhaps older vehicle that would suit my needs. Do you know what hindered that concept? It was the Cash for Clunkers program by the federal government about 18 months ago. Cars that were otherwise in good shape had to be destroyed instead of making their way back onto car lots for resale. In talking to car lot owners, Cash for Clunkers was a boon to new car dealerships but generally hurt the used car dealers. Many used cars I found were much newer and more expensive than I wanted to pay. The “new to me” vehicle I am probably going to drive home this week is almost $5000 than I really wanted to pay. Then again, I wanted a quality family vehicle with plenty of cargo space. Instead of a mini-van like I had imagined, I am most likely getting one of those evil SUVs that are causing global warming. OK there is no global warming, and especially none caused by mankind.

There is something to be said for keeping government out of the business world and good old fashioned customer service by business owners. Good service has kept us going back to a few local restaurants and has possibly made a customer out of me for an automobile purchase.